SERVICES
We present Cornerstone and its features directly on the platform. Our sales and pre-sales process enables the creation of an environment for carrying out proofs of concept. We follow the entire commercial cycle, from the beginning of the partnership to the complete delivery of the implemented product, including the training of your personnel. For greater practicality and to serve a wider audience, presentations are being conducted remotely.
Presentations
We apply the Cornerstone implementation method, customizing it according to each client's organizational culture.
We conduct meetings and workshops dedicated to identifying the client's specific needs, providing guidance on best practices for using the tools. Furthermore, we suggest strategic adjustments aimed at improving the company's performance.
Implementation
After implementation, we provide a dedicated technical support service to the customer, addressing specific questions and resolving any technical challenges. We highlight a high resolution rate in the first contact, enhanced by our direct contact in English with the supplier, ensuring speed and assertiveness in solutions.
Our continuous presence in the system creates an environment conducive to the preventive detection of problems, facilitating agility in resolution in collaboration with the manufacturer.
Support
If the customer prefers to outsource the operation of the system , we offer the option of providing trained professionals, capable of meeting the company's needs and operating the purchased modules with maximum efficiency.
We have a multilingual team to serve international customers, and this service can be carried out directly at our facilities. The customer does not need to worry about keeping their team trained on the tool or providing physical positions in the office. Just explore the possibilities, request implementation, and we deliver everything ready for use.
Assisted Operation (BPO)
Customer training is integrated into our implementation process. However, if you are already a Cornerstone customer and want to update your knowledge about the tool or improve your processes, get in touch to schedule personalized training, aligned with your specific needs.
If there have been changes to your team, our recycling services may be just what you need. We tailor our recycling programs to meet each customer’s specific needs.
Trainings
We conduct consultancy sessions to guide the client in configuring the system , adapting it to their needs, presenting best practices and implementing customized solutions.
Furthermore, we offer the Assisted Configuration service, ideal for customers who wish to outsource complete system administration . This ensures that the configuration perfectly meets the customer's specific requirements. Get in touch to explore the options that best suit your needs.